Refund policy

This policy explains when a ToneMosaic Pro payment may be refunded and how to make a request.

Last updated: September 11, 2026

First payment

Your first Pro payment may be refunded on request within seven days of payment. Include the email used for your ToneMosaic account and enough information for us to identify the order. Do not send full payment-card details.

Automatic renewal

An automatic renewal may be refunded when you contact us within 48 hours of the renewal charge and no Pro generation allowance has been used after that renewal.

Other payment problems

Duplicate charges, failed delivery, payment errors, legal requirements, or refunds directed by Waffo are not limited by the windows above. We review those situations using the available payment and service records.

Cancellation

Ordinary cancellation is effective at the end of the current billing period and does not automatically create a prorated refund. Pro access remains available until that period ends.

Request a refund

Email support@tonemosaic.com. We may ask you to verify account ownership before acting on a request. Approved refunds are returned through the original payment method and timing may depend on Waffo and your payment provider.

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